Delivery Times and Shipping
Our products are shipped directly from our warehouse in the Netherlands, ensuring fast and reliable delivery to the US and Canada. The delivery times are indicated on the product page:
- 5-7 business days: Immediately available from stock.
- 7-12 business days: Special items that need to be ordered.
Standard shipping costs:
| Shipping method | Country | Price | Free from |
|---|---|---|---|
| Home delivery – PostNL | United States | $ 19.95 | Always paid |
| Home delivery – PostNL | Canada | $ 19.95 | Always paid |
Return
Not the right size? No problem! Unworn, unwashed or defective items can be returned or exchanged within 14 days. Please note that socks, pajamas, underwear, swim shorts, lounge pants and lounge shorts are excluded from exchange once the package has been opened for hygienic reasons.
Return Costs
Returns are at your own expense. To help you choose the right size and minimize returns, we have provided a size chart on all product pages. However, the exchange of returned items is free of charge.
Customer Service
If you have any questions or comments, you can reach us by phone from Monday to Saturday between 12 and 4 pm or by email at info@10xlshop.com. We will answer your questions within 24 hours during normal business hours.
General information
To make choosing the right size easier, we provide a size chart on every product page, reducing the number of returns.
However, the exchange of returned items is free.